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Customer Support

Returns & Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food and flowers cannot be returned. We also do not accept products that are intimate in nature.

To complete your return, we require a receipt or proof of purchase.

Cancellations After Ordering

If the order must be canceled due to issues on your side (such as import restrictions in your country), the manufacturer’s restocking and transportation costs will be deducted from the order amount before the refund is processed.

Partial Refunds

There are certain situations where only partial refunds are granted, if applicable:

  • any item not in its original condition, or that is damaged or missing parts for reasons not due to our error;
  • any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or Missing Refunds

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund, please contact us at info@adamsint.net.

Sale Items

Only regularly priced items may be refunded. Sale items cannot be refunded, except where required by law or where the item is faulty.

How to Start a Return

Contact Adams International with your order number, the part number and the reason for the return. Do not ship goods back until we confirm the return.

Adams International LLC USA
1221 Bloomfield Ave, Fairfield, New Jersey 07004, USA
Phone: +1 862 783 0029
Email: info@adamsint.net